CRM in de publieke sector: naar een klantgerichte elektronische overheid

H.P.M. van Duivenboden, A.M.B. Lips

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	Dutch
Pages (from-to)	45-57
Journal	Holland Management Review: Best of Business Schools
Volume	19
Issue number	86
Publication status	Published - 2002

Cite this

@article{2309636877f44657b6da262963b713c6,

title = "CRM in de publieke sector: naar een klantgerichte elektronische overheid",

author = "{van Duivenboden}, H.P.M. and A.M.B. Lips",

year = "2002",

language = "Dutch",

volume = "19",

pages = "45--57",

journal = "Holland Management Review: Best of Business Schools",

issn = "0927-4375",

number = "86",

}