Customer desire expectations about service employees: An analysis of hierarchical relations

R. Pieters, G. Botschen, E. Thelen

Research output: Contribution to journal › Article › Scientific › peer-review

Cite this

@article{571101cf6256444e8dc4d770f8927ac7,

title = "Customer desire expectations about service employees: An analysis of hierarchical relations",

author = "R. Pieters and G. Botschen and E. Thelen",

note = "Pagination: 18",

year = "1998",

language = "English",

volume = "15",

pages = "755--773",

journal = "Psychology & Marketing",

issn = "0742-6046",

publisher = "Wiley-Liss Inc.",

number = "8",

}