Customer desire expectations about service employees: An analysis of hierarchical relations

R. Pieters, G. Botschen, E. Thelen

Research output: Contribution to journalArticleScientificpeer-review

42 Citations (Scopus)
Original languageEnglish
Pages (from-to)755-773
Number of pages18
JournalPsychology & Marketing
Volume15
Issue number8
Publication statusPublished - 1998

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