Customer desire expectations about service employees: An analysis of hierarchical relations

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@article{571101cf6256444e8dc4d770f8927ac7,

title = "Customer desire expectations about service employees: An analysis of hierarchical relations",

author = "R. Pieters and G. Botschen and E. Thelen",

note = "Pagination: 18",

year = "1998",

language = "English",

volume = "15",

pages = "755--773",

journal = "Psychology \& Marketing",

issn = "0742-6046",

publisher = "Wiley-Liss Inc.",

number = "8",

}