Customer satisfaction and e-commerce: What Dutch webshops have to offer?

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

13 Citations (Scopus)
Original languageEnglish
Title of host publicationIntegrating Supply Chains and Internal Operations through E-Business
EditorsD. Power, G.P. Dapiran
Place of PublicationMelbourne
PublisherMonash and Victoria Universities
Pages367-374
ISBN (Print)0958127506
Publication statusPublished - 2002

Cite this

de Haan, J. A. C., Rommers, P., & Naus, A. J. A. M. (2002). Customer satisfaction and e-commerce: What Dutch webshops have to offer? In D. Power, & G. P. Dapiran (Eds.), Integrating Supply Chains and Internal Operations through E-Business (pp. 367-374). Monash and Victoria Universities.