|Title of host publication||Integrating Supply Chains and Internal Operations through E-Business|
|Editors||D. Power, G.P. Dapiran|
|Place of Publication||Melbourne|
|Publisher||Monash and Victoria Universities|
|Publication status||Published - 2002|
de Haan, J. A. C., Rommers, P., & Naus, A. J. A. M. (2002). Customer satisfaction and e-commerce: What Dutch webshops have to offer? In D. Power, & G. P. Dapiran (Eds.), Integrating Supply Chains and Internal Operations through E-Business (pp. 367-374). Monash and Victoria Universities.