Customer satisfaction and e-commerce: What Dutch webshops have to offer?

J.A.C. de Haan, P. Rommers, A.J.A.M. Naus

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Integrating Supply Chains and Internal Operations through E-Business
Editors	D. Power, G.P. Dapiran
Place of Publication	Melbourne
Publisher	Monash and Victoria Universities
Pages	367-374
ISBN (Print)	0958127506
Publication status	Published - 2002

Cite this

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title = "Customer satisfaction and e-commerce: What Dutch webshops have to offer?",

author = "{de Haan}, J.A.C. and P. Rommers and A.J.A.M. Naus",

year = "2002",

language = "English",

isbn = "0958127506",

pages = "367--374",

editor = "D. Power and G.P. Dapiran",

booktitle = "Integrating Supply Chains and Internal Operations through E-Business",

publisher = "Monash and Victoria Universities",

}

Customer satisfaction and e-commerce: What Dutch webshops have to offer? / de Haan, J.A.C.; Rommers, P.; Naus, A.J.A.M.
Integrating Supply Chains and Internal Operations through E-Business. ed. / D. Power; G.P. Dapiran. Melbourne: Monash and Victoria Universities, 2002. p. 367-374.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

TY - CHAP

T1 - Customer satisfaction and e-commerce

T2 - What Dutch webshops have to offer?

AU - de Haan, J.A.C.

AU - Rommers, P.

AU - Naus, A.J.A.M.

PY - 2002

Y1 - 2002

M3 - Chapter

SN - 0958127506

SP - 367

EP - 374

BT - Integrating Supply Chains and Internal Operations through E-Business

A2 - Power, D.

A2 - Dapiran, G.P.

PB - Monash and Victoria Universities

CY - Melbourne

ER -