Customer satisfaction and e-commerce: What Dutch webshops have to offer?

J.A.C. de Haan, P. Rommers, A.J.A.M. Naus

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

13 Citations (Scopus)
Original languageEnglish
Title of host publicationIntegrating Supply Chains and Internal Operations through E-Business
EditorsD. Power, G.P. Dapiran
Place of PublicationMelbourne
PublisherMonash and Victoria Universities
Pages367-374
ISBN (Print)0958127506
Publication statusPublished - 2002

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