Customer satisfaction with multiservice/multisegment operations; Costs and benefits of staged performance operations

Rik Pieters, Henk Roest, K. Koelemeijer

    Research output: Contribution to journalArticleProfessional

    Original languageEnglish
    JournalProceedings of the Workshop on Quality Management in Services
    Publication statusPublished - 1994

    Cite this

    @article{0ef948cfebcd4aa2a76ccba33a3de756,
    title = "Customer satisfaction with multiservice/multisegment operations; Costs and benefits of staged performance operations",
    author = "Rik Pieters and Henk Roest and K. Koelemeijer",
    year = "1994",
    language = "English",
    journal = "Proceedings of the Workshop on Quality Management in Services",

    }

    TY - JOUR

    T1 - Customer satisfaction with multiservice/multisegment operations; Costs and benefits of staged performance operations

    AU - Pieters, Rik

    AU - Roest, Henk

    AU - Koelemeijer, K.

    PY - 1994

    Y1 - 1994

    M3 - Article

    JO - Proceedings of the Workshop on Quality Management in Services

    JF - Proceedings of the Workshop on Quality Management in Services

    ER -