Data transfer in maintenance outsourcing relationships: The case of the Dutch public infrastructures

Tom Aben*, Wendy van der Valk, Henk Akkermans

*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


Despite the increasing amounts of data generated by disruptive technologies, such as smart sensors, the use of this data in condition-based monitoring of critical infrastructural assets is still at its infancy. One main challenge is the exchange of data between owners of critical infrastructures assets, and their maintenance contractors. Our case analyses reveal three root causes of lack of data sharing: 1) a mismatch between contract specification (i.e., provisions) and contract evaluation (i.e., KPIs); 2) ineffective incentive schemes (i.e., tied to the wrong provisions or lacking salience); 3) a lack of contractual flexibility to accommodate and facilitate data sharing.
Original languageEnglish
Title of host publicationProceedings of the 26th EurOMA 2019 Conference
Subtitle of host publicationOperations Adding Value to Society
Place of PublicationHelsinki
Publication statusPublished - 2019
Event26th European Operations Management Association 2019 - Hanken Svenska Handelshogskolan, Helsinki, Finland
Duration: 17 Jun 201919 Jun 2019


Conference26th European Operations Management Association 2019
Abbreviated titleEurOMA 2019


  • Outsourcing
  • Data-Driven Innovations
  • condition-based maintenance


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