Data transfer in maintenance outsourcing relationships: The case of the Dutch public infrastructures

Tom Aben; Wendy van der Valk; Henk Akkermans

Data transfer in maintenance outsourcing relationships: The case of the Dutch public infrastructures

Tom Aben^*, Wendy van der Valk, Henk Akkermans

^*Corresponding author for this work

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

Despite the increasing amounts of data generated by disruptive technologies, such as smart sensors, the use of this data in condition-based monitoring of critical infrastructural assets is still at its infancy. One main challenge is the exchange of data between owners of critical infrastructures assets, and their maintenance contractors. Our case analyses reveal three root causes of lack of data sharing: 1) a mismatch between contract specification (i.e., provisions) and contract evaluation (i.e., KPIs); 2) ineffective incentive schemes (i.e., tied to the wrong provisions or lacking salience); 3) a lack of contractual flexibility to accommodate and facilitate data sharing.

Original language	English
Title of host publication	Proceedings of the 26th EurOMA 2019 Conference
Subtitle of host publication	Operations Adding Value to Society
Place of Publication	Helsinki
Publication status	Published - 2019
Event	26th European Operations Management Association 2019 - Hanken Svenska Handelshogskolan, Helsinki, Finland Duration: 17 Jun 2019 → 19 Jun 2019

Conference

Conference	26th European Operations Management Association 2019
Abbreviated title	EurOMA 2019
Country/Territory	Finland
City	Helsinki
Period	17/06/19 → 19/06/19

Keywords

Outsourcing
Data-Driven Innovations
condition-based maintenance

Cite this

@inproceedings{94db58d800bf4bb5997893a911fb0836,

title = "Data transfer in maintenance outsourcing relationships: The case of the Dutch public infrastructures",

abstract = "Despite the increasing amounts of data generated by disruptive technologies, such as smart sensors, the use of this data in condition-based monitoring of critical infrastructural assets is still at its infancy. One main challenge is the exchange of data between owners of critical infrastructures assets, and their maintenance contractors. Our case analyses reveal three root causes of lack of data sharing: 1) a mismatch between contract specification (i.e., provisions) and contract evaluation (i.e., KPIs); 2) ineffective incentive schemes (i.e., tied to the wrong provisions or lacking salience); 3) a lack of contractual flexibility to accommodate and facilitate data sharing.",

keywords = "Outsourcing, Data-Driven Innovations, condition-based maintenance",

author = "Tom Aben and {van der Valk}, Wendy and Henk Akkermans",

year = "2019",

language = "English",

booktitle = "Proceedings of the 26th EurOMA 2019 Conference",

note = "26th European Operations Management Association 2019, EurOMA 2019 ; Conference date: 17-06-2019 Through 19-06-2019",

}

Data transfer in maintenance outsourcing relationships: The case of the Dutch public infrastructures. / Aben, Tom ; van der Valk, Wendy ; Akkermans, Henk.
Proceedings of the 26th EurOMA 2019 Conference: Operations Adding Value to Society. Helsinki, 2019.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Data transfer in maintenance outsourcing relationships

T2 - 26th European Operations Management Association 2019

AU - Aben, Tom

AU - van der Valk, Wendy

AU - Akkermans, Henk

PY - 2019

Y1 - 2019

N2 - Despite the increasing amounts of data generated by disruptive technologies, such as smart sensors, the use of this data in condition-based monitoring of critical infrastructural assets is still at its infancy. One main challenge is the exchange of data between owners of critical infrastructures assets, and their maintenance contractors. Our case analyses reveal three root causes of lack of data sharing: 1) a mismatch between contract specification (i.e., provisions) and contract evaluation (i.e., KPIs); 2) ineffective incentive schemes (i.e., tied to the wrong provisions or lacking salience); 3) a lack of contractual flexibility to accommodate and facilitate data sharing.

AB - Despite the increasing amounts of data generated by disruptive technologies, such as smart sensors, the use of this data in condition-based monitoring of critical infrastructural assets is still at its infancy. One main challenge is the exchange of data between owners of critical infrastructures assets, and their maintenance contractors. Our case analyses reveal three root causes of lack of data sharing: 1) a mismatch between contract specification (i.e., provisions) and contract evaluation (i.e., KPIs); 2) ineffective incentive schemes (i.e., tied to the wrong provisions or lacking salience); 3) a lack of contractual flexibility to accommodate and facilitate data sharing.

KW - Outsourcing

KW - Data-Driven Innovations

KW - condition-based maintenance

M3 - Conference contribution

BT - Proceedings of the 26th EurOMA 2019 Conference

CY - Helsinki

Y2 - 17 June 2019 through 19 June 2019

ER -

Data transfer in maintenance outsourcing relationships: The case of the Dutch public infrastructures

Abstract

Conference

Keywords

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Cite this