@inbook{af3c76adda9c48a29a6f4881a00c0770,
title = "De communicatie van teleurstelling in onderhandelingen. Wanneer gecommuniceerde zwakte loont en averechts werkt",
author = "G. Lelieveld and \{van Dijk\}, E. and \{van Beest\}, I. and \{van Kleef\}, G.A.",
year = "2012",
language = "Dutch",
isbn = "9789081889711",
pages = "121--126",
editor = "M. Strick and M. Baas and \{van Dillen\}, L. and R. Dotsch and D. Lakens and \{de Vries\}, M.",
booktitle = "Jaarboek sociale psychologie 2012",
publisher = "Aspo Pers",
}