Demographic diversity, communication and learning behaviour in healthcare groups

P.L. Curseu

Research output: Contribution to journalArticleScientificpeer-review

Abstract

An integrative model of group learning was tested in a sample of 40 healthcare groups (434 respondents), and the results show that age diversity reduces the frequency of face-to-face communication whereas educational diversity reduces the frequency of virtual communication in healthcare groups. Frequency of communication (both face-to-face and virtual), in turn, positively impacts on the emergence of trust and psychological safety, which are essential drivers of learning behaviours in healthcare groups. Additional results show that average educational achievement within groups is conducive for communication frequency (both face-to-face and virtual), whereas mean age within groups has a negative association with the use of virtual communication in healthcare groups.
Original languageEnglish
Pages (from-to)238-247
JournalInternational Journal of Health Planning and Management
Volume28
Issue number3
DOIs
Publication statusPublished - 2013

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Communication
Delivery of Health Care
Educational Status
Age Groups

Cite this

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Demographic diversity, communication and learning behaviour in healthcare groups. / Curseu, P.L.

In: International Journal of Health Planning and Management, Vol. 28, No. 3, 2013, p. 238-247.

Research output: Contribution to journalArticleScientificpeer-review

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AB - An integrative model of group learning was tested in a sample of 40 healthcare groups (434 respondents), and the results show that age diversity reduces the frequency of face-to-face communication whereas educational diversity reduces the frequency of virtual communication in healthcare groups. Frequency of communication (both face-to-face and virtual), in turn, positively impacts on the emergence of trust and psychological safety, which are essential drivers of learning behaviours in healthcare groups. Additional results show that average educational achievement within groups is conducive for communication frequency (both face-to-face and virtual), whereas mean age within groups has a negative association with the use of virtual communication in healthcare groups.

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