Design of demand driven return centers for high-tech products

J. Ashayeri, G. Tuzkaya

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products.

Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model.

Findings: Uncertainty is an important characteristic of reverse logistics networks, and the level of uncertainty increases with the decrease of the products’ life-cycle.

Research limitations/implications: Some of the objective functions of our model are simplified to deal with non-linearities.

Practical implications: Designing after-sale services networks for high-tech products is an overwhelming task, especially when the external environment is characterized by high levels of uncertainty and dynamism. This study presents a comprehensive modeling approach to simplify this task.

Originality/value: Consideration of multiple objectives is rare in reverse logistics network design literature. Although the number of multi-objective reverse logistics network design studies has been increasing in recent years, the last two objective of our model is unique to this research area.
Original languageEnglish
Title of host publicationProceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010)
EditorsC.A. Romano
Place of PublicationValencia
PublisherPolitical University of Valencia
Pages475-487
ISBN (Print)9788415080015
Publication statusPublished - 2010

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Uncertainty
Reverse logistics
High-tech
After-sales service
Network design
Objective function
Dynamism
Product lifecycle
Analytic hierarchy process
External environment
Integrated
Fuzzy goal programming
Nonlinearity
Design methodology
Multiple objectives
Modeling

Cite this

Ashayeri, J., & Tuzkaya, G. (2010). Design of demand driven return centers for high-tech products. In C. A. Romano (Ed.), Proceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010) (pp. 475-487). Valencia: Political University of Valencia.
Ashayeri, J. ; Tuzkaya, G. / Design of demand driven return centers for high-tech products. Proceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010). editor / C.A. Romano. Valencia : Political University of Valencia, 2010. pp. 475-487
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Ashayeri, J & Tuzkaya, G 2010, Design of demand driven return centers for high-tech products. in CA Romano (ed.), Proceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010). Political University of Valencia, Valencia, pp. 475-487.

Design of demand driven return centers for high-tech products. / Ashayeri, J.; Tuzkaya, G.

Proceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010). ed. / C.A. Romano. Valencia : Political University of Valencia, 2010. p. 475-487.

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

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AB - Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products.Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model.Findings: Uncertainty is an important characteristic of reverse logistics networks, and the level of uncertainty increases with the decrease of the products’ life-cycle.Research limitations/implications: Some of the objective functions of our model are simplified to deal with non-linearities.Practical implications: Designing after-sale services networks for high-tech products is an overwhelming task, especially when the external environment is characterized by high levels of uncertainty and dynamism. This study presents a comprehensive modeling approach to simplify this task.Originality/value: Consideration of multiple objectives is rare in reverse logistics network design literature. Although the number of multi-objective reverse logistics network design studies has been increasing in recent years, the last two objective of our model is unique to this research area.

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BT - Proceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010)

A2 - Romano, C.A.

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Ashayeri J, Tuzkaya G. Design of demand driven return centers for high-tech products. In Romano CA, editor, Proceeding of the International Conference on Value Chain Sustainability (ICOVACS 2010). Valencia: Political University of Valencia. 2010. p. 475-487