Design of demand driven return centers for high-tech products

J. Ashayeri, G. Tuzkaya

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Purpose: The purpose of this study is to design a responsive network for after-sale services of high-tech products.

Design/methodology/approach: Analytic Hierarchy Process (AHP) and weighted max-min approach are integrated to solve a fuzzy goal programming model.

Findings: Uncertainty is an important characteristic of reverse logistics networks, and the level of uncertainty increases with the decrease of the products’ life-cycle.

Research limitations/implications: Some of the objective functions of our model are simplified to deal with non-linearities.

Practical implications: Designing after-sale services networks for high-tech products is an overwhelming task, especially when the external environment is characterized by high levels of uncertainty and dynamism. This study presents a comprehensive modeling approach to simplify this task.

Originality/value: Consideration of multiple objectives is rare in
reverse logistics network design literature. Although the number of multi-objective reverse logistics network design studies has been increasing in recent years, the last two objective of our model is unique to this research area.
Original languageEnglish
Pages (from-to)481-503
JournalJournal of Industrial Engineering and Management
Volume4
Issue number3
DOIs
Publication statusPublished - 2011

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Logistics
Sales
Analytic hierarchy process
Life cycle
Uncertainty
Reverse logistics
High-tech
After-sales service
Network design
Objective function
Dynamism
Product lifecycle
External environment
Integrated
Fuzzy goal programming
Nonlinearity
Design methodology
Multiple objectives
Modeling

Cite this

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Design of demand driven return centers for high-tech products. / Ashayeri, J.; Tuzkaya, G.

In: Journal of Industrial Engineering and Management, Vol. 4, No. 3, 2011, p. 481-503.

Research output: Contribution to journalArticleScientificpeer-review

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AU - Tuzkaya, G.

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