This paper explores the impact of digital technologies in reducing information asymmetry under performance-based contracts. We adopted an agency-theoretical lense to complete an exploratory study of two cases, based on sixteen semi-structured interviews.Our preliminary findings suggest that digital technologies enhance the measurability of performance outcomes and subsequently the availability of performance information. Nevertheless, we shed lights on other emerging factors - common methodologies, procedures and responsibilities regarding measurement activities - that still pose a challenge for organisations aiming to reduce information asymmetry in such agency relations.
|Number of pages
|Published - Jul 2021
|Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times: 28th EurOMa conference - Berlin, Germany
Duration: 4 Jul 2021 → 7 Jul 2021
|Managing the “new normal”: The future of Operations and Supply Chain Management in unprecedented times
|4/07/21 → 7/07/21
- Performance-based contracting