Abstract
Purpose – This study examines how modular interfaces manifest in multi-provider contexts and how they can improve coordination and customization of services. The aim of the study is to describe interfaces in multi- provider contexts and elaborate on how they support the delivery of integrated patient care. Design/methodology/approach – A qualitative, multiple case study was conducted in two multi-provider contexts in healthcare services: one representing paediatric Down syndrome care in the Netherlands and one representing home care for the elderly in Finland. Data collection involved semi-structured interviews in both contexts.
Findings – This study provides insight into several types of interfaces and their role in multi-provider contexts. Several inter- and intra-organizational situations were identified in which the delivery of integrated patient care was jeopardized. This study describes how interfaces can help to alleviate these situations.
Originality/value – This study deepens the understanding of interfaces in service modularity by describing interfaces in multi-provider contexts. The multi-provider contexts studied inspired to incorporate the inter-organizational aspect into the literature on interfaces in service modularity. This study further develops the typology for interfaces in modular services by adding a third dimension to the typology, that is, the orientation of interfaces.
Findings – This study provides insight into several types of interfaces and their role in multi-provider contexts. Several inter- and intra-organizational situations were identified in which the delivery of integrated patient care was jeopardized. This study describes how interfaces can help to alleviate these situations.
Originality/value – This study deepens the understanding of interfaces in service modularity by describing interfaces in multi-provider contexts. The multi-provider contexts studied inspired to incorporate the inter-organizational aspect into the literature on interfaces in service modularity. This study further develops the typology for interfaces in modular services by adding a third dimension to the typology, that is, the orientation of interfaces.
Original language | English |
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Pages (from-to) | 1397-1419 |
Journal | International Journal of Operations & Production Management |
Volume | 40 |
Issue number | 9 |
Early online date | Sept 2020 |
DOIs | |
Publication status | Published - 5 Sept 2020 |
Keywords
- Interfaces
- Service modularity
- Integrated patient care
- Health services
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Dive into the research topics of 'Elaborating on modular interfaces in multi-provider contexts'. Together they form a unique fingerprint.Prizes
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Chris Voss Best Paper Award
Peters, V. (Recipient), Meijboom, B. (Recipient), Vähätalo, M. (Recipient), de Vries, E. (Recipient), Barendregt, A. (Recipient) & Bok, V. (Recipient), 19 Jun 2019
Prize
Datasets
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Replication Data for: Modular interfaces, collaboration Turku University - Tilburg University
Peters, V. (Creator), Vähätalo, M. (Creator), Meijboom, B. (Creator), Barendregt, A. (Creator), Bok, L. (Creator) & de Vries, E. (Creator), DataverseNL, 27 Sept 2021
DOI: 10.34894/byi4jb, https://dataverse.nl/citation?persistentId=doi:10.34894/BYI4JB
Dataset