@inbook{8bd66b6036a94595a597cfa3863d49cb,
title = "Electronic Service Delivery and the Democratic Relationships between Government and its Citizens",
author = "S. Zouridis and V.J.J.M. Bekkers",
note = "Pagination: 191",
year = "2000",
language = "English",
isbn = "0415189225",
series = "Routledge/ECPR Studies in European Political Science",
publisher = "Routledge",
number = "9",
pages = "123--135",
editor = "J. Hoff and I. Horrocks and P.W. Tops",
booktitle = "Democratic Governance and New Technology",
address = "United Kingdom",
}