ERP system usage

The role of control and empowerment

J.B.G.M. Maas, P.C. van Fenema, J.M.M.L. Soeters

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Organisations have made significant investments in enterprise resource planning (ERP) systems with the strategic expectation that employees will utilise this technology to enhance organisational performance. However, research indicates that ERP systems are underutilised. In order to disentangle the challenge of underutilisation, this paper addresses the impact of organisational control and empowerment on infusion—the deep and comprehensive usage of an information system. Moreover, it also tests whether infusion will lead to higher levels of ERP system success. Data from a sample of 260 matched pairs of ERP system users and their supervisors were collected and analysed. Results indicate that empowerment is positively related with infusion, whereas an inverted u-relationship has been found for organisational control. The critical link between infusion and ERP system success was found as well, meaning that the more users utilise the system to its fullest extent, the more likely the organisation is to attain ERP systems' promised benefits.
Original languageEnglish
Pages (from-to)88-103
JournalNew Technology Work and Employment
Volume29
Issue number1
DOIs
Publication statusPublished - 2014

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Enterprise resource planning
empowerment
planning
resources
Supervisory personnel
Power (Psychology)
Enterprise resource planning systems
Empowerment
Information systems
Personnel
information system
employee
performance

Cite this

Maas, J.B.G.M. ; van Fenema, P.C. ; Soeters, J.M.M.L. / ERP system usage : The role of control and empowerment. In: New Technology Work and Employment. 2014 ; Vol. 29, No. 1. pp. 88-103.
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ERP system usage : The role of control and empowerment. / Maas, J.B.G.M.; van Fenema, P.C.; Soeters, J.M.M.L.

In: New Technology Work and Employment, Vol. 29, No. 1, 2014, p. 88-103.

Research output: Contribution to journalArticleScientificpeer-review

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