Essays on Firms’ and Stakeholders’ Responses to CSI Incidents

Sarina Son

doi:10.26116/tisem.41561118

Essays on Firms’ and Stakeholders’ Responses to CSI Incidents

Sarina Son

Center Ph. D. Students

Research output: Thesis › Doctoral Thesis

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Abstract

Recent news stories illustrate various firms’ irresponsible behaviors known as Corporate Social Irresponsibility (CSI). The three essays collected in this PhD thesis study how key stakeholders of a firm respond to firms’ irresponsible behaviors and how firms shape their response strategy. The first essay examines how the general public and shareholders react differently to the types of CSI incidents and highlights the critical role of the media in shaping the stakeholder reactions. The second essay explores how employees’ responses become more negative when a CSI incident violates their expectations of the firm’s integrity, and how a firm’s prior CSR engagement and the extent of media attention further influence these reactions. The third essay investigates how pressures from different stakeholders affect firms’ response strategy to CSI incidents.

Original language	English
Qualification	Doctor of Philosophy
Awarding Institution	Tilburg University
Supervisors/Advisors	Noorderhaven, Niels, Promotor Donnelly, Róisín, Co-promotor
Award date	3 Dec 2025
Place of Publication	Tilburg
Publisher	CentER
Print ISBNs	978 90 5668 785 4
DOIs	https://doi.org/10.26116/tisem.41561118
Publication status	Published - 2025

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Digital Version of Manuscript - Hyo Eun Sarina SonFinal published version, 2.31 MB

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title = "Essays on Firms{\textquoteright} and Stakeholders{\textquoteright} Responses to CSI Incidents",

abstract = "Recent news stories illustrate various firms{\textquoteright} irresponsible behaviors known as Corporate Social Irresponsibility (CSI). The three essays collected in this PhD thesis study how key stakeholders of a firm respond to firms{\textquoteright} irresponsible behaviors and how firms shape their response strategy. The first essay examines how the general public and shareholders react differently to the types of CSI incidents and highlights the critical role of the media in shaping the stakeholder reactions. The second essay explores how employees{\textquoteright} responses become more negative when a CSI incident violates their expectations of the firm{\textquoteright}s integrity, and how a firm{\textquoteright}s prior CSR engagement and the extent of media attention further influence these reactions. The third essay investigates how pressures from different stakeholders affect firms{\textquoteright} response strategy to CSI incidents. ",

author = "Sarina Son",

note = "CentER Dissertation Series Volume: 783",

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AB - Recent news stories illustrate various firms’ irresponsible behaviors known as Corporate Social Irresponsibility (CSI). The three essays collected in this PhD thesis study how key stakeholders of a firm respond to firms’ irresponsible behaviors and how firms shape their response strategy. The first essay examines how the general public and shareholders react differently to the types of CSI incidents and highlights the critical role of the media in shaping the stakeholder reactions. The second essay explores how employees’ responses become more negative when a CSI incident violates their expectations of the firm’s integrity, and how a firm’s prior CSR engagement and the extent of media attention further influence these reactions. The third essay investigates how pressures from different stakeholders affect firms’ response strategy to CSI incidents.

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DO - 10.26116/tisem.41561118

M3 - Doctoral Thesis

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VL - 783

T3 - CentER Dissertation Series

PB - CentER

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ER -

Essays on Firms’ and Stakeholders’ Responses to CSI Incidents

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