Experience-based category expectations in service quality research and management

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the International Conference on Services Management
EditorsV. Jauhari
Place of PublicationGurgaon, India
PublisherIIMT, Oxford Brookes University
Pages50-60
Publication statusPublished - 2005

Cite this

Roest, H. C. A. (2005). Experience-based category expectations in service quality research and management. In V. Jauhari (Ed.), Proceedings of the International Conference on Services Management (pp. 50-60). Gurgaon, India: IIMT, Oxford Brookes University.
Roest, H.C.A. / Experience-based category expectations in service quality research and management. Proceedings of the International Conference on Services Management. editor / V. Jauhari. Gurgaon, India : IIMT, Oxford Brookes University, 2005. pp. 50-60
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Roest, HCA 2005, Experience-based category expectations in service quality research and management. in V Jauhari (ed.), Proceedings of the International Conference on Services Management. IIMT, Oxford Brookes University, Gurgaon, India, pp. 50-60.

Experience-based category expectations in service quality research and management. / Roest, H.C.A.

Proceedings of the International Conference on Services Management. ed. / V. Jauhari. Gurgaon, India : IIMT, Oxford Brookes University, 2005. p. 50-60.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

TY - CHAP

T1 - Experience-based category expectations in service quality research and management

AU - Roest, H.C.A.

PY - 2005

Y1 - 2005

M3 - Chapter

SP - 50

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BT - Proceedings of the International Conference on Services Management

A2 - Jauhari, V.

PB - IIMT, Oxford Brookes University

CY - Gurgaon, India

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Roest HCA. Experience-based category expectations in service quality research and management. In Jauhari V, editor, Proceedings of the International Conference on Services Management. Gurgaon, India: IIMT, Oxford Brookes University. 2005. p. 50-60