Experience-based category expectations in service quality research and management

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationProceedings of the International Conference on Services Management
EditorsV. Jauhari
Place of PublicationGurgaon, India
PublisherIIMT, Oxford Brookes University
Pages50-60
Publication statusPublished - 2005

Cite this

Roest, H. C. A. (2005). Experience-based category expectations in service quality research and management. In V. Jauhari (Ed.), Proceedings of the International Conference on Services Management (pp. 50-60). IIMT, Oxford Brookes University.