| Original language | English |
|---|---|
| Title of host publication | Global Cases on Hospitality Industry |
| Editors | V. Jauhari |
| Place of Publication | New York |
| Publisher | The Haworth Press |
| Pages | 117-140 |
| ISBN (Print) | 9780789034151 |
| Publication status | Published - 2008 |
Experience-based category expectations in service quality research and management
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review