Experience-based category expectations in service quality research and management

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

Original language	English
Title of host publication	Proceedings of the International Conference on Services Management
Editors	V. Jauhari
Place of Publication	Gurgaon, India
Publisher	IIMT, Oxford Brookes University
Pages	50-60
Publication status	Published - 2005

Cite this

@inbook{ebfe37174e8646c28a1a8224b1cb1221,

title = "Experience-based category expectations in service quality research and management",

author = "H.C.A. Roest",

year = "2005",

language = "English",

pages = "50--60",

editor = "V. Jauhari",

booktitle = "Proceedings of the International Conference on Services Management",

publisher = "IIMT, Oxford Brookes University",

}