Financial advice: An observation study of client-advisor behavior in the mortgage mediation process

H.J.M. Greve, R.T. Frambach, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingChapterProfessional

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Original languageEnglish
Title of host publicationQuality management in services, part 2
Place of PublicationParis
Number of pages18
Publication statusPublished - 1994

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