Financial advice

Observing the client-advisor interaction

H.J.M. Greve, R.T. Frambach, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

248 Downloads (Pure)
Original languageEnglish
Title of host publicationManaging Service Quality Volume 2
EditorsP. Kunst, J. Lemmink
Place of PublicationLondon
PublisherP. Chapman
Pages35-48
Number of pages14
ISBN (Print)1853963305
Publication statusPublished - 1996

Cite this

Greve, H. J. M., Frambach, R. T., & Verhallen, T. M. M. (1996). Financial advice: Observing the client-advisor interaction. In P. Kunst, & J. Lemmink (Eds.), Managing Service Quality Volume 2 (pp. 35-48). London: P. Chapman.
Greve, H.J.M. ; Frambach, R.T. ; Verhallen, T.M.M. / Financial advice : Observing the client-advisor interaction. Managing Service Quality Volume 2. editor / P. Kunst ; J. Lemmink. London : P. Chapman, 1996. pp. 35-48
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Greve, HJM, Frambach, RT & Verhallen, TMM 1996, Financial advice: Observing the client-advisor interaction. in P Kunst & J Lemmink (eds), Managing Service Quality Volume 2. P. Chapman, London, pp. 35-48.

Financial advice : Observing the client-advisor interaction. / Greve, H.J.M.; Frambach, R.T.; Verhallen, T.M.M.

Managing Service Quality Volume 2. ed. / P. Kunst; J. Lemmink. London : P. Chapman, 1996. p. 35-48.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

TY - CHAP

T1 - Financial advice

T2 - Observing the client-advisor interaction

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AU - Frambach, R.T.

AU - Verhallen, T.M.M.

N1 - Pagination: 14

PY - 1996

Y1 - 1996

M3 - Chapter

SN - 1853963305

SP - 35

EP - 48

BT - Managing Service Quality Volume 2

A2 - Kunst, P.

A2 - Lemmink, J.

PB - P. Chapman

CY - London

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Greve HJM, Frambach RT, Verhallen TMM. Financial advice: Observing the client-advisor interaction. In Kunst P, Lemmink J, editors, Managing Service Quality Volume 2. London: P. Chapman. 1996. p. 35-48