TY - JOUR
T1 - Focus, patient-centeredness, and performance
T2 - An empirical examination in US hospitals
AU - Kang, Sehwon
AU - Shah, Rachna
AU - Dowd, Bryan
PY - 2017/8
Y1 - 2017/8
N2 - Although hospitals strive to achieve high clinical outcomes and patient satisfaction, many struggle to achieve both concurrently. Using rigorous empirical analysis with secondary data from 2,898 US hospitals over 6 years, we show that balancing between focus and patient-centeredness enables high performance.
AB - Although hospitals strive to achieve high clinical outcomes and patient satisfaction, many struggle to achieve both concurrently. Using rigorous empirical analysis with secondary data from 2,898 US hospitals over 6 years, we show that balancing between focus and patient-centeredness enables high performance.
U2 - 10.5465/ambpp.2017.10173abstract
DO - 10.5465/ambpp.2017.10173abstract
M3 - Article
SN - 0065-0668
VL - 2017
JO - Academy of Management Proceedings
JF - Academy of Management Proceedings
IS - 1
ER -