Focus, patient-centeredness, and performance: An empirical examination in US hospitals

Sehwon Kang, Rachna Shah, Bryan Dowd

Research output: Contribution to journalArticleScientificpeer-review

Abstract

Although hospitals strive to achieve high clinical outcomes and patient satisfaction, many struggle to achieve both concurrently. Using rigorous empirical analysis with secondary data from 2,898 US hospitals over 6 years, we show that balancing between focus and patient-centeredness enables high performance.
Original languageEnglish
JournalAcademy of Management Proceedings
Volume2017
Issue number1
DOIs
Publication statusPublished - Aug 2017
Externally publishedYes

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