From ‘if only’ to ‘what if’: An ethnographic study into design thinking and organizational change

Martijn Felder*, Tineke Kleinhout-Vliek, Marthe Stevens, Antoinette de Bont

*Corresponding author for this work

    Research output: Contribution to journalArticleScientificpeer-review

    1 Citation (Scopus)
    57 Downloads (Pure)

    Abstract

    We aim to understand how public sector organizations practise ‘design thinking’ to respond to changing demands and develop alternative courses of action. The literature on design thinking is largely prescriptive; few studies analyse how change is actually brought about through situated design practices. Design scholars have therefore argued that such practices themselves should take centre stage as objects of analysis. We take an ethnographic approach to studying the design thinking journey of the Dutch Health Inspectorate, using participatory observations and interviews to collect our data. Drawing on the anthropological concept of ritualization, we identify two important mechanisms through which design thinking helped the Inspectorate disrupt existing organizational strategies and engage with stakeholders in a fundamentally new way.

    Original languageEnglish
    Article number101178
    Number of pages25
    JournalDesign Studies
    Volume86
    DOIs
    Publication statusPublished - 2023

    Keywords

    • collaborative design
    • design practice
    • design thinking
    • ethnography
    • innovation

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