Gender and banking: Are women better loan officers?

T.H.L. Beck, P. Behr, A. Guttler

Research output: Contribution to journalArticleScientificpeer-review

121 Citations (Scopus)


Using a unique data set for a commercial bank in Albania, we analyze gender differences in loan officers’ performance. Loans screened and monitored by female loan officers have a lower likelihood to turn problematic than loans handled by male loan officers. This effect cannot be explained by borrower or loan officer selection or differences in screening, work load, and experience. However, while the performance gap always exists for female borrowers, female loan officers only gain a performance advantage with male borrowers with experience and do not have an advantage with borrowers that are legal entities. We therefore interpret this as suggestive evidence for female loan officers’ better capacity to build trust relationships with borrowers.
Original languageEnglish
Pages (from-to)1279-1321
JournalReview of Finance
Issue number4
Publication statusPublished - 2013


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