Group support systems for knowledge acquisition in humanitarian disaster response teams: Embedded research in the Belgian first aid support team

W.J. Muhren, S. Hakkenbroek, B.A. van de Walle

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    2 Citations (Scopus)

    Abstract

    Knowledge management systems (KMS) are designed to support and enhance the process of creating, storing, retrieving and transferring knowledge. In this contribution we investigate the use of such systems for the acquisition of knowledge in humanitarian disaster response teams. First, we present a framework describing how KMS should enhance group process gains and alleviate group process losses, and create an effective learning environment for successfully supporting the acquisition of knowledge. Second, we describe ongoing research on the acquisition of knowledge in the Belgian humanitarian response team (B-FAST, for Belgian First Aid and Support Team) that uses Microsoft Groove as knowledge management system before, during and after their missions. Initial findings are presented based on participant observation and interviews of the B-FAST team during a large humanitarian exercise, along with plans for future research.
    Original languageEnglish
    Title of host publicationProceedings of the 15th Americas Conference on Information Systems (AMCIS 2009)
    EditorsK.E. Kendall, U. Varshney
    Place of PublicationSan Francisco
    PublisherAssociation for Information Systems
    Pages712-722
    Publication statusPublished - 2009

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