The handling of complex Personal Injury Claims is a complicated, confusing, challenging, and sometimes nasty procedure. This paper describes a project in which all relevant stakeholders collaborate to improve the procedure by estabishing a Code of Conduct, the core ideas of which are implemented in a web-application, PICE - Personal Injury Claims Express. It discusses the core ideas, the application and the initial results of a pilot project.
|Title of host publication||Legal Knowledge and Information Systems|
|Editors||T.M. van Engers|
|Place of Publication||Amsterdam Berlin Oxford Tokyo Washington, DC|
|Publication status||Published - 2006|