Healthy reviews! Online physician ratings reduce healthcare interruptions

Michael Kummer, Ulrich Laitenberger, Daniel Hughes

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

We show that review platforms reduce healthcare interruptions for patients looking for a new physician. We employ a difference-in-differences strategy using physician retirements as a “disruptive shock” that forces patients to find a new physician. We combine insurance claims data with web-scraped physician reviews and highlight a substantial care-gap resulting from a physician’s retirement. We then show that online physician reviews reduce this gap and help patients find a new physician faster. Our results are robust to including a variety of controls and various instruments for the availability of physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can improve clinical outcomes and lower costs.
Original languageEnglish
Title of host publicationConference on Information Systems and Technology 2023, Phoenix
Publication statusPublished - Oct 2023
EventConference on Information Systems and Technology (CIST) 2023 - Phoenix, United States
Duration: 14 Oct 202315 Oct 2023
https://sites.google.com/view/cist2023/

Conference

ConferenceConference on Information Systems and Technology (CIST) 2023
Country/TerritoryUnited States
CityPhoenix
Period14/10/2315/10/23
Internet address

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