Abstract
We show that review platforms reduce healthcare interruptions for patients looking for a new physician. We employ a difference-in-differences strategy using physician retirements as a “disruptive shock” that forces patients to find a new physician. We combine insurance claims data with web-scraped physician reviews and highlight a substantial care-gap resulting from a physician’s retirement. We then show that online physician reviews reduce this gap and help patients find a new physician faster. Our results are robust to including a variety of controls and various instruments for the availability of physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can improve clinical outcomes and lower costs.
Original language | English |
---|---|
Title of host publication | Conference on Information Systems and Technology 2023, Phoenix |
Publication status | Published - Oct 2023 |
Event | Conference on Information Systems and Technology (CIST) 2023 - Phoenix, United States Duration: 14 Oct 2023 → 15 Oct 2023 https://sites.google.com/view/cist2023/ |
Conference
Conference | Conference on Information Systems and Technology (CIST) 2023 |
---|---|
Country/Territory | United States |
City | Phoenix |
Period | 14/10/23 → 15/10/23 |
Internet address |