TY - JOUR
T1 - Healthy reviews! The impact of online physician ratings on healthcare outcomes
AU - Kummer, Michael
AU - Rich, Cyrus
AU - Laitenberger, Ulrich
AU - Hughes, Danny
AU - Ayer, Turgay
PY - 2022/8
Y1 - 2022/8
N2 - We show that review platforms reduce healthcare interruptions for patients look- ing for a new physician. We employ a difference-in-differences strategy using physi- cian retirements as a “disruptive shock” that forces patients to find a new physician. Using insurance claims data combined with web-scraped physician reviews, we show that physician reviews help patients find a new physician faster. Our results are robust to including a variety of controls and various instruments for the availability of physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can improve clinical outcomes and lower costs.
AB - We show that review platforms reduce healthcare interruptions for patients look- ing for a new physician. We employ a difference-in-differences strategy using physi- cian retirements as a “disruptive shock” that forces patients to find a new physician. Using insurance claims data combined with web-scraped physician reviews, we show that physician reviews help patients find a new physician faster. Our results are robust to including a variety of controls and various instruments for the availability of physician reviews, but are not found for patients of nonretiring physicians. By reducing interruptions in care, reviews can improve clinical outcomes and lower costs.
UR - https://www.mendeley.com/catalogue/3f4cc6f6-3d43-356c-ba33-b90ada5209ef/
U2 - 10.5465/ambpp.2022.18145abstract
DO - 10.5465/ambpp.2022.18145abstract
M3 - Article
SN - 0065-0668
VL - 2022
JO - Academy of Management Proceedings
JF - Academy of Management Proceedings
IS - 1
ER -