@inproceedings{9db3a7d64d7248e2848c84721362da35,
title = "How front-office / back-office configuration relates to performance in different public health service settings: A multiple case study",
author = "B.R. Meijboom and P. Gemmel and {van Steenis}, T.",
year = "2014",
month = jun,
day = "22",
language = "English",
editor = "G. Perrone and M. Bruccoleri",
booktitle = "Proceedings of 21st EurOMA Conference",
publisher = "EurOMA Conference",
note = "21st EurOMA Conference ; Conference date: 20-06-2014 Through 25-06-2014",
}