In the last decade, the number of crises has increased and have become more complex. Crisis response does not only focus on rescue operations, or separate stages but rather it is an integrated and continuous process. During this continuous process, several Crisis handovers (HO) and Crisis Takeovers (TO) take place, hereafter interchangeably referred to as HO/TO. A HO/TO is an important, critical but challenging moment during a crisis, due to the organizational factors that influence the HO/TO and the technology used to transfer information. Since these are crucial elements of a HO/TO, it would indicate that the alignment between these factors could lead to the improvement of HO/TO. However, certain barriers resulted in a lack of alignment. An important barrier originates from the organizational processes. These have a lack of focus on which crisis managers are involved in the HO/TO and thus create a lack of alignment between the systems and information used by various crisis teams.
|Proceedings of the International ISCRAM Conference
|18th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2021
|23/05/21 → 26/05/21
- Crisis teams
- Information quality
- Information technology
- Organizational processes