How to improve HO/TO's: An exploratory study on the alignment between information, technology and crisis teams

David Wodak, Kenny Meesters

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Abstract

In the last decade, the number of crises has increased and have become more complex. Crisis response does not only focus on rescue operations, or separate stages but rather it is an integrated and continuous process. During this continuous process, several Crisis handovers (HO) and Crisis Takeovers (TO) take place, hereafter interchangeably referred to as HO/TO. A HO/TO is an important, critical but challenging moment during a crisis, due to the organizational factors that influence the HO/TO and the technology used to transfer information. Since these are crucial elements of a HO/TO, it would indicate that the alignment between these factors could lead to the improvement of HO/TO. However, certain barriers resulted in a lack of alignment. An important barrier originates from the organizational processes. These have a lack of focus on which crisis managers are involved in the HO/TO and thus create a lack of alignment between the systems and information used by various crisis teams.
Original languageEnglish
Title of host publicationISCRAM 2021 - Proceedings
Subtitle of host publication18th International Conference on Information Systems for Crisis Response and Management
EditorsAnouck Adrot, Rob Grace, Kathleen Moore, Christopher W. Zobel
PublisherInformation Systems for Crisis Response and Management, ISCRAM
Pages459-470
Number of pages12
ISBN (Electronic)9781949373615
Publication statusPublished - 2021
Event18th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2021 - Blacksburg, United States
Duration: 23 May 202126 May 2021

Publication series

NameProceedings of the International ISCRAM Conference
Volume2021-May
ISSN (Electronic)2411-3387

Conference

Conference18th International Conference on Information Systems for Crisis Response and Management, ISCRAM 2021
Country/TerritoryUnited States
CityBlacksburg
Period23/05/2126/05/21

Keywords

  • Crisis teams
  • HO/TO
  • Information quality
  • Information technology
  • Organizational processes

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