How tolerable is delay? Consumers' evaluations of Internet web sites after waiting

B.G.C. Dellaert, B. Kahn

    Research output: Contribution to journalArticleScientificpeer-review

    156 Citations (Scopus)
    Original languageEnglish
    Pages (from-to)41-54
    Number of pages13
    JournalJournal of Interactive Marketing
    Volume13
    Issue number1
    Publication statusPublished - 1999

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