How Tolerable is Delay? Consumers' Evaluations of Services After Waiting

B.G.C. Dellaert, B. Kahn

    Research output: Book/ReportReportProfessional

    Original languageEnglish
    PublisherMarketing Dept. Wharton School of Business
    Publication statusPublished - 1997

    Publication series

    NameWorking Paper
    No.97-009

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