How Tolerable is Delay? Consumers' Evaluations of Services After Waiting

B.G.C. Dellaert, B. Kahn

    Research output: Book/ReportReportProfessional

    Original languageEnglish
    PublisherMarketing Dept. Wharton School of Business
    Publication statusPublished - 1997

    Publication series

    NameWorking Paper
    No.97-009

    Cite this

    Dellaert, B. G. C., & Kahn, B. (1997). How Tolerable is Delay? Consumers' Evaluations of Services After Waiting. (Working Paper; No. 97-009). Marketing Dept. Wharton School of Business.