Improving customisation in clinical pathways by using a modular perspective

Anne Van Dam, Margot Metz*, Bert Meijboom

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

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Abstract

A standardised system of clinical pathways often conflicts with providing patient-centred heterogeneous care. Mental health care organisations are searching for new methods to become responsive towards unique treatment needs. Modularity is a method increasingly suggested to reconcile standardisation and customisation. The aim is to investigate the extent to which modularity can be applied to make clinical pathways in specialist mental health care more flexible in order to stimulate shared decision making (SDM) and thereby customise care processes to patient contexts while maintaining evidence-based standards. Methods consist of literature research and a theory-based case study including document analysis and semi-structured interviews, which were performed at a Dutch specialist mental health care organisation. The results show that in current literature two modularity-based structures are proposed that support flexibility and customisation, i.e., 'Prototype' and 'Menu-based'. This study reveals that departments tend to use the prototype method if they have predictable patient needs, evidence-based methods are available and there is sequency in treatment components. The menu-based method is preferred if there are unpredictable needs, or the evidence needed to create interconnectedness in treatment is lacking. In conclusion, prototype or menu-based methods are both suitable for applying SDM and reaching customisation in practice. The choice is determined by three characteristics: predictability of needs, availability of evidence and the interconnectedness of treatment components.
Original languageEnglish
Article number11129
Number of pages9
JournalInternational Journal of Environmental Research and Public Health
Volume18
Issue number21
DOIs
Publication statusPublished - 2021

Keywords

  • DECISION-MAKING
  • SERVICES
  • clinical guidelines
  • evidence-based practice
  • modularity
  • patient-centred care
  • shared decision making
  • specialist mental health care

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