Improving person-centredness in integrated care for older people: Experiences from thirteen integrated care sites in Europe

H. J. Stoop*, M. Lette, E. A. Ambugo, E. W. Gadsby, N. Goodwin, J. MacInnes, M. Minkman, G. Wistow, N. Zonneveld, G. Nijpels, C. A. Baan, S. R. de Bruin, on behalf of the SUSTAIN consortium

*Corresponding author for this work

Research output: Contribution to journalArticleScientificpeer-review

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Abstract

Introduction:
Although person-centredness is a key principle of integrated care, successfully embedding and improving person-centred care for older people remains a challenge. In the context of a cross-European project on integrated care for older people living at home, the objective of this paper is to provide insight at an overarching level, into activities aimed at improving person-centredness within the participating integrated care sites. The paper describes experiences with these activities from the service providers’ and service users’ perspectives.

Methods:
A multiple embedded case study design was conducted that included thirteen integrated care sites for older people living at home.

Results:
Service providers were positive about the activities that aimed to promote person-centred care and thought that most activities (e.g. comprehensive needs assessment) positively influenced person-centredness. Experiences of service users were mixed. For some activities (e.g. enablement services), discrepancies were identified between the views of service providers and those of service users.

Discussion and conclusion:
Evaluating activities aimed at promoting person-centredness from both the service providers’ and service users’ perspectives showed that not all efforts were successful or had the intended consequences for older people. Involvement of older people in designing improvement activities could ensure that care and support reflect their needs and preferences, and build positive experiences of care and support.
Original languageEnglish
Number of pages16
JournalInternational Journal of Integrated Care
Volume20
Issue number2
DOIs
Publication statusPublished - 2020

Keywords

  • ADULTS
  • COMPREHENSIVE CARE
  • European research
  • HEALTH-CARE
  • INVENTORY
  • INVOLVEMENT
  • MULTIPLE CHRONIC CONDITIONS
  • PARTICIPATION
  • PATIENT-CENTEREDNESS
  • PROGRAMS
  • SHARED DECISION-MAKING
  • implementation science
  • integrated care
  • mixed methods
  • older people
  • person-centredness

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    Stoop, H. J., Lette, M., Ambugo, E. A., Gadsby, E. W., Goodwin, N., MacInnes, J., Minkman, M., Wistow, G., Zonneveld, N., Nijpels, G., Baan, C. A., de Bruin, S. R., & on behalf of the SUSTAIN consortium (2020). Improving person-centredness in integrated care for older people: Experiences from thirteen integrated care sites in Europe. International Journal of Integrated Care, 20(2). https://doi.org/10.5334/ijic.5427