Inadequate information systems and organizational citizenship behavior

Robert Davison, Carol Ou, Evelyn Ng

Research output: Contribution to journalArticleScientificpeer-review

Abstract

In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.
Original languageEnglish
Article number103240
JournalInformation & Management
Volume57
Issue number6
Early online dateNov 2019
DOIs
Publication statusPublished - Sep 2020

Keywords

  • organizational citizenship behavior (OCB)
  • professional responsibilities
  • enterprise resource planning (ERP)
  • system inadequacies
  • China

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