Inadequate information systems and organizational citizenship behavior

Robert Davison, Carol Ou, Evelyn Ng

Research output: Contribution to journalArticleScientificpeer-review


In this study, we examine how employees engage in organizational citizenship behavior (OCB) that contributes toward their work performance related to IS usage in a small-medium sized manufacturing firm in southern China. We uncover instances of OCB that correspond to salient characteristics of the Chinese social culture, in particular when facing inadequacies in systems, organizational training, and personal skills. We inductively analyze our findings, blending them with the literature to propose a new theoretical model that explains the antecedents and consequences of IT-centric OCB in organizations.
Original languageEnglish
JournalInformation & Management
Publication statusE-pub ahead of print - Nov 2019



  • organizational citizenship behavior (OCB)
  • professional responsibilities
  • enterprise resource planning (ERP)
  • system inadequacies
  • China

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