Industrialization of services and the management of quality expectations and purchase intention

Henk Roest, T.H.A. Bijmolt, Rik Pieters

Research output: Contribution to journalArticleProfessional

Original languageEnglish
JournalManaging Service Quality
Publication statusPublished - 1997

Cite this

@article{156acedd67eb4b598aac77155b9b6873,
title = "Industrialization of services and the management of quality expectations and purchase intention",
author = "Henk Roest and T.H.A. Bijmolt and Rik Pieters",
year = "1997",
language = "English",
journal = "Managing Service Quality",

}

Industrialization of services and the management of quality expectations and purchase intention. / Roest, Henk; Bijmolt, T.H.A.; Pieters, Rik.

In: Managing Service Quality, 1997.

Research output: Contribution to journalArticleProfessional

TY - JOUR

T1 - Industrialization of services and the management of quality expectations and purchase intention

AU - Roest, Henk

AU - Bijmolt, T.H.A.

AU - Pieters, Rik

PY - 1997

Y1 - 1997

M3 - Article

JO - Managing Service Quality

JF - Managing Service Quality

ER -