Industrialization of services and the management of quality perceptions and purchase intention

H.C.A. Roest, T.H.A. Bijmolt, R. Pieters

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationManaging Service Quality
EditorsP. Kunst, J. Lemmink
Place of PublicationLondon
PublisherPaul Chapman Publishing
Number of pages17
ISBN (Print)1853963305
Publication statusPublished - 1997

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