Industrialization of services and the management of quality perceptions and purchase intention

H.C.A. Roest, T.H.A. Bijmolt, R. Pieters

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

Original languageEnglish
Title of host publicationManaging Service Quality
EditorsP. Kunst, J. Lemmink
Place of PublicationLondon
PublisherPaul Chapman Publishing
Pages131-147
Number of pages17
ISBN (Print)1853963305
Publication statusPublished - 1997

Cite this

Roest, H. C. A., Bijmolt, T. H. A., & Pieters, R. (1997). Industrialization of services and the management of quality perceptions and purchase intention. In P. Kunst, & J. Lemmink (Eds.), Managing Service Quality (pp. 131-147). London: Paul Chapman Publishing.
Roest, H.C.A. ; Bijmolt, T.H.A. ; Pieters, R. / Industrialization of services and the management of quality perceptions and purchase intention. Managing Service Quality. editor / P. Kunst ; J. Lemmink. London : Paul Chapman Publishing, 1997. pp. 131-147
@inbook{fa99f358de67497eb58aa5d0d0431d4e,
title = "Industrialization of services and the management of quality perceptions and purchase intention",
author = "H.C.A. Roest and T.H.A. Bijmolt and R. Pieters",
note = "Pagination: 17",
year = "1997",
language = "English",
isbn = "1853963305",
pages = "131--147",
editor = "P. Kunst and J. Lemmink",
booktitle = "Managing Service Quality",
publisher = "Paul Chapman Publishing",

}

Roest, HCA, Bijmolt, THA & Pieters, R 1997, Industrialization of services and the management of quality perceptions and purchase intention. in P Kunst & J Lemmink (eds), Managing Service Quality. Paul Chapman Publishing, London, pp. 131-147.

Industrialization of services and the management of quality perceptions and purchase intention. / Roest, H.C.A.; Bijmolt, T.H.A.; Pieters, R.

Managing Service Quality. ed. / P. Kunst; J. Lemmink. London : Paul Chapman Publishing, 1997. p. 131-147.

Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

TY - CHAP

T1 - Industrialization of services and the management of quality perceptions and purchase intention

AU - Roest, H.C.A.

AU - Bijmolt, T.H.A.

AU - Pieters, R.

N1 - Pagination: 17

PY - 1997

Y1 - 1997

M3 - Chapter

SN - 1853963305

SP - 131

EP - 147

BT - Managing Service Quality

A2 - Kunst, P.

A2 - Lemmink, J.

PB - Paul Chapman Publishing

CY - London

ER -

Roest HCA, Bijmolt THA, Pieters R. Industrialization of services and the management of quality perceptions and purchase intention. In Kunst P, Lemmink J, editors, Managing Service Quality. London: Paul Chapman Publishing. 1997. p. 131-147