Industrialization of services and the management of quality perceptions and purchase intention

Research output: Chapter in Book/Report/Conference proceeding › Chapter › Scientific › peer-review

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@inbook{fa99f358de67497eb58aa5d0d0431d4e,

title = "Industrialization of services and the management of quality perceptions and purchase intention",

author = "H.C.A. Roest and T.H.A. Bijmolt and R. Pieters",

note = "Pagination: 17",

year = "1997",

language = "English",

isbn = "1853963305",

pages = "131--147",

editor = "P. Kunst and J. Lemmink",

booktitle = "Managing Service Quality",

publisher = "Paul Chapman Publishing",

}