| Original language | English |
|---|---|
| Title of host publication | Service quality and productivity |
| Subtitle of host publication | Research, policy and management challenges |
| Editors | Harker |
| Place of Publication | New York |
| Publisher | Kluwer Academic |
| Publication status | Published - 1994 |
| Externally published | Yes |
Information technology and organizational performance
J.M. Pennings
Research output: Chapter in Book/Report/Conference proceeding › Chapter › Professional