Abstract
| Original language | English |
|---|---|
| Pages (from-to) | 89-109 |
| Journal | Information Systems Journal |
| Volume | 23 |
| Issue number | 1 |
| DOIs | |
| Publication status | Published - 2013 |
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Keywords
- relationship-based knowledge management
- Chinese management
- guanxi
- social networks
- transactive memory
- interactive IT
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Information technology to support informal knowledge sharing. / Davison, R.M.; Ou, C.X.J.; Martinsons, M.G.
In: Information Systems Journal, Vol. 23, No. 1, 2013, p. 89-109.Research output: Contribution to journal › Article › Scientific › peer-review
TY - JOUR
T1 - Information technology to support informal knowledge sharing
AU - Davison, R.M.
AU - Ou, C.X.J.
AU - Martinsons, M.G.
PY - 2013
Y1 - 2013
N2 - The knowledge management (KM) literature largely focuses on the explicit and formal representation of knowledge in computer-based KM systems. Informal KM practices are widespread, but less is known about them. This paper aims to redress this imbalance by exploring the use of interactive information technology (IT) applications for informal knowledge sharing (KS). We develop theoretical propositions to highlight the key facets of informal KS processes, and illustrate them through an interpretive case-study analysis of KS in two public relations firms in China. We then discuss the implications of our findings for practice in both China and beyond. Finally, we recommend a research agenda to further investigate informal, relationship-based knowledge sharing.
AB - The knowledge management (KM) literature largely focuses on the explicit and formal representation of knowledge in computer-based KM systems. Informal KM practices are widespread, but less is known about them. This paper aims to redress this imbalance by exploring the use of interactive information technology (IT) applications for informal knowledge sharing (KS). We develop theoretical propositions to highlight the key facets of informal KS processes, and illustrate them through an interpretive case-study analysis of KS in two public relations firms in China. We then discuss the implications of our findings for practice in both China and beyond. Finally, we recommend a research agenda to further investigate informal, relationship-based knowledge sharing.
KW - relationship-based knowledge management
KW - Chinese management
KW - guanxi
KW - social networks
KW - transactive memory
KW - interactive IT
U2 - 10.1111/j.1365-2575.2012.00400.x
DO - 10.1111/j.1365-2575.2012.00400.x
M3 - Article
VL - 23
SP - 89
EP - 109
JO - Information Systems Journal
JF - Information Systems Journal
SN - 1350-1917
IS - 1
ER -