TY - JOUR
T1 - Instant messenger-facilitated knowledge sharing and team performance
AU - Ou, C.X.J.
AU - Davison, R.M.
AU - Leung, D.
PY - 2014
Y1 - 2014
N2 - The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.
AB - The instant messenger (IM) is frequently encountered as a facilitator of communication in both social and working contexts. Nevertheless, there are concerns about the extent to which IMs bring organizational benefits, thereby overcoming interruptions to work. In this study, we focus on how IM tools contribute to knowledge transfer at work, as well as their influence on team performance. Our research model is validated by a survey of work professionals (n=41) at a small sized company. Implications and conclusions are discussed.
M3 - Article
SN - 2234-0068
VL - 4
JO - International Journal of Knowledge Content Development and Technology
JF - International Journal of Knowledge Content Development and Technology
IS - 2
ER -