| Original language | English |
|---|---|
| Title of host publication | Managing Service Operations; Lessons from the Service and Manufacturing Sectors |
| Editors | J. Ribera, J. Prats |
| Place of Publication | Barcelona |
| Publisher | IESE, University of Navarra |
| Pages | 162-172 |
| ISBN (Print) | 8486851297 |
| Publication status | Published - 1997 |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
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