Inventory management of repairable service parts for personal computers: A case study

J. Ashayeri, R.M.J. Heuts, A. Jansen, B. Szczerba

Research output: Working paperDiscussion paperOther research output

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Abstract

Recent years have seen an increase of interest in the field of service parts inventory - particularly in computer industry. The computer industry is a highly competitive industry; products have to be repaired as quickly as possible, since slow repair can lead to loss of future business to competitors with better service reputations. A good reputation is therefore closely linked to the availability of spare parts on the market. Given this fact and using a real-life case study, this paper first elaborates on the management and control of service-parts inventory and presents a brief overview of the contemporary literature on the subject. Next the paper presents the solution approach adopted and the results of study, which indicate that significant savings can be realized through good management of service-parts inventory.
Original languageEnglish
PublisherUnknown Publisher
Number of pages22
Volume1994-99
Publication statusPublished - 1994

Publication series

NameCentER Discussion Paper
Volume1994-99

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Personal computer
Inventory management
Computer industry
Industry
Repair
Competitors
Spare parts
Savings

Keywords

  • Computer Industry
  • computer science

Cite this

Ashayeri, J., Heuts, R. M. J., Jansen, A., & Szczerba, B. (1994). Inventory management of repairable service parts for personal computers: A case study. (CentER Discussion Paper; Vol. 1994-99). Unknown Publisher.
Ashayeri, J. ; Heuts, R.M.J. ; Jansen, A. ; Szczerba, B. / Inventory management of repairable service parts for personal computers : A case study. Unknown Publisher, 1994. (CentER Discussion Paper).
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Ashayeri, J, Heuts, RMJ, Jansen, A & Szczerba, B 1994 'Inventory management of repairable service parts for personal computers: A case study' CentER Discussion Paper, vol. 1994-99, Unknown Publisher.

Inventory management of repairable service parts for personal computers : A case study. / Ashayeri, J.; Heuts, R.M.J.; Jansen, A.; Szczerba, B.

Unknown Publisher, 1994. (CentER Discussion Paper; Vol. 1994-99).

Research output: Working paperDiscussion paperOther research output

TY - UNPB

T1 - Inventory management of repairable service parts for personal computers

T2 - A case study

AU - Ashayeri, J.

AU - Heuts, R.M.J.

AU - Jansen, A.

AU - Szczerba, B.

N1 - Pagination: 22

PY - 1994

Y1 - 1994

N2 - Recent years have seen an increase of interest in the field of service parts inventory - particularly in computer industry. The computer industry is a highly competitive industry; products have to be repaired as quickly as possible, since slow repair can lead to loss of future business to competitors with better service reputations. A good reputation is therefore closely linked to the availability of spare parts on the market. Given this fact and using a real-life case study, this paper first elaborates on the management and control of service-parts inventory and presents a brief overview of the contemporary literature on the subject. Next the paper presents the solution approach adopted and the results of study, which indicate that significant savings can be realized through good management of service-parts inventory.

AB - Recent years have seen an increase of interest in the field of service parts inventory - particularly in computer industry. The computer industry is a highly competitive industry; products have to be repaired as quickly as possible, since slow repair can lead to loss of future business to competitors with better service reputations. A good reputation is therefore closely linked to the availability of spare parts on the market. Given this fact and using a real-life case study, this paper first elaborates on the management and control of service-parts inventory and presents a brief overview of the contemporary literature on the subject. Next the paper presents the solution approach adopted and the results of study, which indicate that significant savings can be realized through good management of service-parts inventory.

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Ashayeri J, Heuts RMJ, Jansen A, Szczerba B. Inventory management of repairable service parts for personal computers: A case study. Unknown Publisher. 1994. (CentER Discussion Paper).