Is it health information technology? Task complexity and work substitution

Hector Medina Palomino, Anne Rutkowski, Matthijs Verhulst

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review


New technology is making it possible to replace professions built on complex knowledge, e.g. medicine. In our exploratory research we examined how Information Technologies might be replacing some of the tasks formerly processed by physician anesthesiologists (MDAs). Data (N=1178) were collected at a specialized hospital in the Netherlands. We observed the tasks carried out by fourteen MDAs during their daily work in the operating room and map these tasks to McGrath’s (1984) circumplex. Our results show that MDAs frequently carry out two or three tasks concomitantly; mainly intellective, planning and psychomotor tasks. Based on the results of the interviews, we find that MDAs feel ill equipped on conflict resolution and negotiation tasks. Yet they feel it is exactly on those segments where their added value lies. Information Technologies may outsmart MDAs where they spent most of their time: in planning, problem solving and psychomotor tasks.
Original languageEnglish
Title of host publication21st Americas Conference on Information Systems (AMCIS 2015)
PublisherAssociation for Information Systems
Publication statusPublished - 26 Jun 2015
Event21st American Conference on Information Systems - San Juan, Puerto Rico
Duration: 13 Aug 201515 Aug 2015


Conference21st American Conference on Information Systems
Abbreviated titleAMCIS 2015
Country/TerritoryPuerto Rico
CitySan Juan


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