”Jumping the queue”: Implications of norm violations research in India and The Netherlands

In this chapter the authors reflect on the findings of a study conducted by R.C. Tripathi and R. DeRidder on norm violations and intergroup relations. They primarily focus on answering the question whether “jumping the queue” is a norm violation in India as it is in the Netherlands. They also address the implications of the project, especially findings about hierarchical relations among societal groups. Respect for the norms of other groups, including those of groups that are low in the societal hierarchy, is portrayed as a key principle in improving intergroup relations and as a point of access in intercultural communication training programs aiming at bridging group contrasts.