Management services. A framework for design

H. Weigand, P. Johannesson, B. Andersson, J. Jayasinghe Arachchig, M. Bergholtz

    Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

    9 Citations (Scopus)

    Abstract

    The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.
    Original languageEnglish
    Title of host publicationProceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011)
    EditorsH. Mouratidis, C. Rolland
    Place of PublicationBerlin
    PublisherSpringer Verlag
    Pages582-596
    Volume6741
    Publication statusPublished - 2011

    Publication series

    NameLecture Notes in Computer Science
    Volume6741

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  • Cite this

    Weigand, H., Johannesson, P., Andersson, B., Jayasinghe Arachchig, J., & Bergholtz, M. (2011). Management services. A framework for design. In H. Mouratidis, & C. Rolland (Eds.), Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011) (Vol. 6741, pp. 582-596). (Lecture Notes in Computer Science; Vol. 6741). Springer Verlag. http://www.springerlink.com/content/23678n5vk51711q8/