Management services. A framework for design

H. Weigand; P. Johannesson; B. Andersson; J. Jayasinghe Arachchig; M. Bergholtz

Management services. A framework for design

H. Weigand, P. Johannesson, B. Andersson, J. Jayasinghe Arachchig, M. Bergholtz

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Abstract

The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.

Original language	English
Title of host publication	Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011)
Editors	H. Mouratidis, C. Rolland
Place of Publication	Berlin
Publisher	Springer Verlag
Pages	582-596
Volume	6741
Publication status	Published - 2011

Publication series

Name	Lecture Notes in Computer Science
Volume	6741

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Weigand, H., Johannesson, P., Andersson, B., Jayasinghe Arachchig, J., & Bergholtz, M. (2011). Management services. A framework for design. In H. Mouratidis, & C. Rolland (Eds.), Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011) (Vol. 6741, pp. 582-596). (Lecture Notes in Computer Science; Vol. 6741). Springer Verlag. http://www.springerlink.com/content/23678n5vk51711q8/

@inproceedings{abe0072effeb43a1b7ec17131dba98b9,

title = "Management services. A framework for design",

abstract = "The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.",

author = "H. Weigand and P. Johannesson and B. Andersson and {Jayasinghe Arachchig}, J. and M. Bergholtz",

year = "2011",

language = "English",

volume = "6741",

series = "Lecture Notes in Computer Science",

publisher = "Springer Verlag",

pages = "582--596",

editor = "H. Mouratidis and C. Rolland",

booktitle = "Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011)",

address = "Germany",

}

Weigand, H, Johannesson, P, Andersson, B, Jayasinghe Arachchig, J & Bergholtz, M 2011, Management services. A framework for design. in H Mouratidis & C Rolland (eds), Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011). vol. 6741, Lecture Notes in Computer Science, vol. 6741, Springer Verlag, Berlin, pp. 582-596. <http://www.springerlink.com/content/23678n5vk51711q8/>

Management services. A framework for design. / Weigand, H.; Johannesson, P.; Andersson, B. et al.
Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011). ed. / H. Mouratidis; C. Rolland. Vol. 6741 Berlin: Springer Verlag, 2011. p. 582-596 (Lecture Notes in Computer Science; Vol. 6741).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

TY - GEN

T1 - Management services. A framework for design

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AU - Johannesson, P.

AU - Andersson, B.

AU - Jayasinghe Arachchig, J.

AU - Bergholtz, M.

PY - 2011

Y1 - 2011

N2 - The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.

AB - The Service-Oriented Architecture has rapidly become the de facto standard for modern information systems. Although recently considerable research attention has been paid to the management of services, several gaps can still be observed. Service management as far as it is automated is either mixed up with the operational service logic itself, or handled in a separate not service-oriented system, such as a BAM platform. In addition, there is a growing business demand for value-driven service management. In this paper, a general framework for management service design is presented that covers both business services and software services and is rooted in the business ontology REA, extended with a REA management ontology. The framework is applied to two different case studies, one in the Italian wine industry and one related to a robot cleaner.

M3 - Conference contribution

VL - 6741

T3 - Lecture Notes in Computer Science

SP - 582

EP - 596

BT - Proceedings of the 23rd International Conference on Advanced Information Systems Engineering (CAiSE 2011)

A2 - Mouratidis, H.

A2 - Rolland, C.

PB - Springer Verlag

CY - Berlin

ER -

Management services. A framework for design

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