Managing call center performance: Shifting the focus from operational efficiency to strategic asset management

Research output: Chapter in Book/Report/Conference proceedingConference contributionScientificpeer-review

Original languageEnglish
Title of host publicationCreating and managing value in supply networks. San Diego, California, USA
Subtitle of host publicationUniversity of San Diego
EditorsS. Croom, P. Carter, M. Day
PublisherUnknown Publisher
Publication statusPublished - 2006
Externally publishedYes

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