Managing call center performance: Shifting the focus from operational efficiency to strategic asset management

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review

Original language	English
Title of host publication	Creating and managing value in supply networks. San Diego, California, USA
Subtitle of host publication	University of San Diego
Editors	S. Croom, P. Carter, M. Day
Publisher	Unknown Publisher
Publication status	Published - 2006
Externally published	Yes

Cite this

@inproceedings{aed9fe5667b74018b22c0b9bb2fef946,

title = "Managing call center performance: Shifting the focus from operational efficiency to strategic asset management",

author = "W. Tate and {van der Valk}, W.",

year = "2006",

language = "English",

editor = "S. Croom and P. Carter and M. Day",

booktitle = "Creating and managing value in supply networks. San Diego, California, USA",

publisher = "Unknown Publisher",

}

Managing call center performance: Shifting the focus from operational efficiency to strategic asset management. / Tate, W.; van der Valk, W.
Creating and managing value in supply networks. San Diego, California, USA: University of San Diego. ed. / S. Croom; P. Carter; M. Day. Unknown Publisher, 2006.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Scientific › peer-review