|Title of host publication||Creating and managing value in supply networks. San Diego, California, USA|
|Subtitle of host publication||University of San Diego|
|Editors||S. Croom, P. Carter, M. Day|
|Publication status||Published - 2006|
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › Professional
TY - GEN
T1 - Managing call center performance
T2 - Shifting the focus from operational efficiency to strategic asset management
AU - Tate, W.
AU - van der Valk, W.
PY - 2006
Y1 - 2006
M3 - Conference contribution
BT - Creating and managing value in supply networks. San Diego, California, USA
A2 - Croom, S.
A2 - Carter, P.
A2 - Day, M.
PB - Unknown Publisher