Managing call center performance

Shifting the focus from operational efficiency to strategic asset management

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

Original languageEnglish
Title of host publicationCreating and managing value in supply networks. San Diego, California, USA
Subtitle of host publicationUniversity of San Diego
EditorsS. Croom, P. Carter, M. Day
PublisherUnknown Publisher
Publication statusPublished - 2006
Externally publishedYes

Cite this

Tate, W., & van der Valk, W. (2006). Managing call center performance: Shifting the focus from operational efficiency to strategic asset management. In S. Croom, P. Carter, & M. Day (Eds.), Creating and managing value in supply networks. San Diego, California, USA: University of San Diego Unknown Publisher.
Tate, W. ; van der Valk, W. / Managing call center performance : Shifting the focus from operational efficiency to strategic asset management. Creating and managing value in supply networks. San Diego, California, USA: University of San Diego. editor / S. Croom ; P. Carter ; M. Day. Unknown Publisher, 2006.
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title = "Managing call center performance: Shifting the focus from operational efficiency to strategic asset management",
author = "W. Tate and {van der Valk}, W.",
year = "2006",
language = "English",
editor = "S. Croom and P. Carter and M. Day",
booktitle = "Creating and managing value in supply networks. San Diego, California, USA",
publisher = "Unknown Publisher",

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Tate, W & van der Valk, W 2006, Managing call center performance: Shifting the focus from operational efficiency to strategic asset management. in S Croom, P Carter & M Day (eds), Creating and managing value in supply networks. San Diego, California, USA: University of San Diego. Unknown Publisher.

Managing call center performance : Shifting the focus from operational efficiency to strategic asset management. / Tate, W.; van der Valk, W.

Creating and managing value in supply networks. San Diego, California, USA: University of San Diego. ed. / S. Croom; P. Carter; M. Day. Unknown Publisher, 2006.

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

TY - GEN

T1 - Managing call center performance

T2 - Shifting the focus from operational efficiency to strategic asset management

AU - Tate, W.

AU - van der Valk, W.

PY - 2006

Y1 - 2006

M3 - Conference contribution

BT - Creating and managing value in supply networks. San Diego, California, USA

A2 - Croom, S.

A2 - Carter, P.

A2 - Day, M.

PB - Unknown Publisher

ER -

Tate W, van der Valk W. Managing call center performance: Shifting the focus from operational efficiency to strategic asset management. In Croom S, Carter P, Day M, editors, Creating and managing value in supply networks. San Diego, California, USA: University of San Diego. Unknown Publisher. 2006