Managing call center performance: Shifting the focus from operational efficiency to strategic asset management

Research output: Chapter in Book/Report/Conference proceedingConference contributionProfessional

Original languageEnglish
Title of host publicationCreating and managing value in supply networks. San Diego, California, USA
Subtitle of host publicationUniversity of San Diego
EditorsS. Croom, P. Carter, M. Day
PublisherUnknown Publisher
Publication statusPublished - 2006
Externally publishedYes

Cite this

Tate, W., & van der Valk, W. (2006). Managing call center performance: Shifting the focus from operational efficiency to strategic asset management. In S. Croom, P. Carter, & M. Day (Eds.), Creating and managing value in supply networks. San Diego, California, USA: University of San Diego Unknown Publisher.