|Title of host publication||Creating and managing value in supply networks. San Diego, California, USA|
|Subtitle of host publication||University of San Diego|
|Editors||S. Croom, P. Carter, M. Day|
|Publication status||Published - 2006|
Tate, W., & van der Valk, W. (2006). Managing call center performance: Shifting the focus from operational efficiency to strategic asset management. In S. Croom, P. Carter, & M. Day (Eds.), Creating and managing value in supply networks. San Diego, California, USA: University of San Diego Unknown Publisher.