Managing global wholesale banking; Describing and understanding differences in organization among branches of one bank

J.A.C. de Haan, H. Strijbosch

    Research output: Chapter in Book/Report/Conference proceedingChapterScientificpeer-review

    Original languageEnglish
    Title of host publicationManaging Service Operations; Lessons from the Service and Manufacturing Sectors
    EditorsJ. Ribera, J. Prats
    Place of PublicationBarcelona
    PublisherIESE, University of Navarra
    Publication statusPublished - 1997

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