Managing service quality perceptions by quality marks

H.C.A. Roest, T.M.M. Verhallen

Research output: Chapter in Book/Report/Conference proceedingChapterScientific

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Original languageEnglish
Title of host publicationMarketing review
EditorsC. Lambrinopoulos
Place of PublicationAthens
PublisherH.I.M. & H.M.A.
Pages223-225
Publication statusPublished - 1994

Publication series

Name
Number1

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