Managing the performance of outsourced customer contact centers

W.L. Tate, W. van der Valk

Research output: Contribution to journalArticleProfessional

Original languageEnglish
Pages (from-to)160-169
JournalJournal of Purchasing and Supply Management
Volume14
Issue number3
Publication statusPublished - 2008
Externally publishedYes

Cite this

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title = "Managing the performance of outsourced customer contact centers",
author = "W.L. Tate and {van der Valk}, W.",
year = "2008",
language = "English",
volume = "14",
pages = "160--169",
journal = "Journal of Purchasing and Supply Management",
issn = "1478-4092",
publisher = "ELSEVIER SCI LTD",
number = "3",

}

Managing the performance of outsourced customer contact centers. / Tate, W.L.; van der Valk, W.

In: Journal of Purchasing and Supply Management, Vol. 14, No. 3, 2008, p. 160-169.

Research output: Contribution to journalArticleProfessional

TY - JOUR

T1 - Managing the performance of outsourced customer contact centers

AU - Tate, W.L.

AU - van der Valk, W.

PY - 2008

Y1 - 2008

M3 - Article

VL - 14

SP - 160

EP - 169

JO - Journal of Purchasing and Supply Management

JF - Journal of Purchasing and Supply Management

SN - 1478-4092

IS - 3

ER -