Managing the performance of outsourced customer contact centers

W.L. Tate, W. van der Valk

Research output: Contribution to journalArticleProfessional

23 Citations (Scopus)
Original languageEnglish
Pages (from-to)160-169
JournalJournal of Purchasing and Supply Management
Volume14
Issue number3
Publication statusPublished - 2008
Externally publishedYes

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