Managing the performance of outsourced customer contact centers

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	English
Pages (from-to)	160-169
Journal	Journal of Purchasing and Supply Management
Volume	14
Issue number	3
Publication status	Published - 2008
Externally published	Yes

Cite this

@article{fe49bfcffc384504abc019de75c78e9d,

title = "Managing the performance of outsourced customer contact centers",

author = "W.L. Tate and \{van der Valk\}, W.",

year = "2008",

language = "English",

volume = "14",

pages = "160--169",

journal = "Journal of Purchasing and Supply Management",

issn = "1478-4092",

publisher = "Elsevier Limited",

number = "3",

}