Mapping the context and practice of train ing, development and HRD in European call centres

T.N. Garavan, J. Wilson, C. Cross, R. Carbery, I.J.P. Sieben

Research output: Contribution to journalArticleScientificpeer-review

Original languageEnglish
Pages (from-to)612-728
JournalJournal of European Industrial Training
Volume32
Issue number8/9
Publication statusPublished - 2008

Cite this

Garavan, T.N. ; Wilson, J. ; Cross, C. ; Carbery, R. ; Sieben, I.J.P. / Mapping the context and practice of train ing, development and HRD in European call centres. In: Journal of European Industrial Training. 2008 ; Vol. 32, No. 8/9. pp. 612-728.
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Mapping the context and practice of train ing, development and HRD in European call centres. / Garavan, T.N.; Wilson, J.; Cross, C.; Carbery, R.; Sieben, I.J.P.

In: Journal of European Industrial Training, Vol. 32, No. 8/9, 2008, p. 612-728.

Research output: Contribution to journalArticleScientificpeer-review

TY - JOUR

T1 - Mapping the context and practice of train ing, development and HRD in European call centres

AU - Garavan, T.N.

AU - Wilson, J.

AU - Cross, C.

AU - Carbery, R.

AU - Sieben, I.J.P.

PY - 2008

Y1 - 2008

M3 - Article

VL - 32

SP - 612

EP - 728

JO - Journal of European Industrial Training

JF - Journal of European Industrial Training

SN - 0309-0590

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