Mapping the context and practice of train ing, development and HRD in European call centres

T.N. Garavan, J. Wilson, C. Cross, R. Carbery, I.J.P. Sieben

Research output: Contribution to journalArticleScientificpeer-review

15 Citations (Scopus)
Original languageEnglish
Pages (from-to)612-728
JournalJournal of European Industrial Training
Volume32
Issue number8/9
Publication statusPublished - 2008

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