Mapping the context and practice of train ing, development and HRD in European call centres

T.N. Garavan, J. Wilson, C. Cross, R. Carbery, I.J.P. Sieben

Research output: Contribution to journal › Article › Scientific › peer-review

Original language	English
Pages (from-to)	612-728
Journal	Journal of European Industrial Training
Volume	32
Issue number	8/9
Publication status	Published - 2008

Cite this

@article{d4a4f4ff0258466e88cdc6e9d112655f,

title = "Mapping the context and practice of train ing, development and HRD in European call centres",

author = "T.N. Garavan and J. Wilson and C. Cross and R. Carbery and I.J.P. Sieben",

year = "2008",

language = "English",

volume = "32",

pages = "612--728",

journal = "Journal of European Industrial Training",

issn = "0309-0590",

publisher = "Emerald Group Publishing Ltd.",

number = "8/9",

}

TY - JOUR

T1 - Mapping the context and practice of train ing, development and HRD in European call centres

AU - Garavan, T.N.

AU - Wilson, J.

AU - Cross, C.

AU - Carbery, R.

AU - Sieben, I.J.P.

PY - 2008

Y1 - 2008

M3 - Article

SN - 0309-0590

VL - 32

SP - 612

EP - 728

JO - Journal of European Industrial Training

JF - Journal of European Industrial Training

IS - 8/9

ER -